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Postal and Telecommunications Regulatory Authority of Zimbabwe
About Potraz
Potraz in brief
Legislation
Our Divisions
Service Charter
Strategic Plan
POTRAZ Board
POTRAZ Annual Reports
POTRAZ Management
Organization & Structure
Affiliated International Partners
Licensing & Industry Affairs
Converged Licensing
License Information
Licence Application Forms
Converged Licence Templates
Postal And Courier
Public Fixed Telecomms Services
Private Telecomms Networks
Private Mobile Radio Networks
Frequency Spectrum
Internet Access Providers
Equipment Type Approval
Authorised Equipment Dealers
Numbering
IPv6 Testbed Bookings
Data Protection Authority
Data Protection Act
Lodge a Complaint
Universal Service Fund
Overview
Purpose of the fund
How the fund works
Projects
Consumer Affairs
Rights And Responsibilities
Complaints Procedure
Consumer Satisfaction Survey Reports
Lodge A Complaint
Education & Awareness
Help & FAQs
Media & Reports
Reports
News
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Tenders
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Lodge a Complaint
Complaints Procedure
Please view the complaints procedure before submitting a complaint.
Complaints Procedure
Full Name / Company Name
*
Please enter your full name or the company name.
Email
*
Phone
*
Physical Address
*
Please enter your physical address.
Name of Service Provider/ Respondent
*
Service Provider/ Respondent Details
*
Please enter the name & address of the Service Provider/ Respondent.
Type of Complaint
*
Billing Issues
Data Protection
Quality of Service
Termination of Service
False or Misleading Adverts
Intrusion of Privacy
High Tarrifs
Poor Customer Service
General Postal Complaint
Undelivered Postal Package
Unsolicited SMS
Other
Please select the types of complaints.
Brief Description of Complaint
*
Please provide a brief description of the complaint.
Attach any Relevant Documents
Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, pptx.
Please attach any relevant documents to support your complaint.
Have you exhausted the complaints mechanism provided by your service provider/ respondent?
*
No
Yes
If yes please indicate the date
Date Format: DD slash MM slash YYYY
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About Potraz
Potraz in brief
Legislation
Our Divisions
Service Charter
Strategic Plan
POTRAZ Board
POTRAZ Annual Reports
POTRAZ Management
Organization & Structure
Affiliated International Partners
Licensing & Industry Affairs
Converged Licensing
License Information
Licence Application Forms
Converged Licence Templates
Postal And Courier
Public Fixed Telecomms Services
Private Telecomms Networks
Private Mobile Radio Networks
Frequency Spectrum
Internet Access Providers
Equipment Type Approval
Authorised Equipment Dealers
Numbering
IPv6 Testbed Bookings
Data Protection Authority
Data Protection Act
Lodge a Complaint
Universal Service Fund
Overview
Purpose of the fund
How the fund works
Projects
Consumer Affairs
Rights And Responsibilities
Complaints Procedure
Consumer Satisfaction Survey Reports
Lodge A Complaint
Education & Awareness
Help & FAQs
Media & Reports
Reports
News
Photo Gallery
Tenders
RFPs & RFQs
Tenders
Contracts Award Notices
Careers