Divisions & Departments

Technical Services Division

Main functions include:

  • Licensing
  • Spectrum management
  • Numbering Administration (Planning and Allocations)
  • Quality of Service Monitoring and Enforcement
  • Telecommunication Standardisation
  • Telecommunication Equipment Type Approval
  • International Representation
  • IT systems and network administration
  • Domain Name Systems regulation
  • Data protection and data security

Postal & Courier Services Division

Main functions include:

  • Managing USF projects
  • Licensing of Postal and Courier operators;
  • Managing postal codes and the national address system;
  • Compliance monitoring;
  • International representation on postal matters.

Data Protection Division

Main functions include:

  • promote and enforce fair processing of data in accordance with the Data Protection Act
  • Advise the Minister on matters relating to right to privacy and access to information
  • Conduct investigations on data protection issues
  • Handle all complaints lodged on data processing and give feed-back to the complainants
  • Conduct research on policy and legal matters relating to the development of international best practices on the protection of personal information in Zimbabwe
  • Facilitate cross border cooperation in the enforcement of privacy laws and participating at national, regional, and international forums mandated to deal with the protection of personal information.

Economics, Tariffs & Competition Division

Main functions include:

  • Economic regulation
  • Consumer affairs
  • Consumer advocacy and publicity
  • Sector performance tracking
  • Measuring the information society
  • Research and development
  • International representation on economic and policy issues

Corporate Services Division

Main functions include:

  • Human resources management
  • General administrative support services
  • Health and safety
  • Asset management
  • Training and development
  • Corporate communication

Finance Division

Main functions include:

  • Financial planning and management
  • Management of the Universal Service Fund
  • Financial reporting
  • Treasury & risk management
  • Ensuring good corporate governance

Legal Services Division

Main functions include:

  • Provide legal advice and opinions to the Board, Management
  • Provide compliance advice to all internal stakeholders
  • Manage the litigation and Dispute Resolution portfolio
  • International representation on legal matters
  • Contract management
  • Monitoring compliance and enforcement of The Postal and Telecommunications Act and Regulations\ Statutes

Internal Audit & Risk Management Department

Main functions include:

  • Auditing of existing assets and recommend proper safeguards for their protection
  • Risk management
  • Evaluating the adequacy of the system of internal controls
  • Assessing compliance with policies and proceedures and sound business practices
  • Reporting Corruption, Fraud, Abuse & Waste against the Authority

Issues that should be reported include:

  • Contract and Procurement Fraud
  • Fraud in the Universal Service Fund (USF) and other POTRAZ programmes and projects
  • Computer Crimes
  • Corruption, Bribery & Kickbacks
  • False Statements and False Claims
  • Conflicts of Interest and Ethics Violations
  • Travel Fraud
  • Theft and/or Abuse of POTRAZ Property
  • Other Violations of State Laws and Regulations

Report Corruption, Fraud, Waste & Abuse
Phone: +263-772 157 980
Email: audit@potraz.gov.zw

Marketing & International Relations Department

Main functions include:

  • Corporate social responsibility
  • Stakeholder relation building
  • Events management
  • Information dissemination and publications
  • Managing sponsorships

Loss Control Unit

Main functions include:

  • Identifying, measuring, and evaluating risks
  • Ensuring physical security of all POTRAZ assets against theft, fire or any other damage
  • Monitoring and evaluation of POTRAZ projects
  • Investigations

Procurement Management Unit Department

Main functions include:

  • Managing all POTRAZ procurement activities;
  • Planning the procurement activities and selecting the best procurement and disposal method;
  • Preparing bidding documents for the design of contract specifications and evaluation criteria in compliance with the Public Procurement and Disposal of Public Assets Act;
  • Managing bidding processes, evaluations and post qualification negotiations
  • Advising POTRAZ on all procurement related issues and disposal of assets.