Divisions & Departments
Technical Services Division
Main functions include:
- Licensing
- Spectrum management
- Numbering Administration (Planning and Allocations)
- Quality of Service Monitoring and Enforcement
- Telecommunication Standardisation
- Telecommunication Equipment Type Approval
- International Representation
- IT systems and network administration
- Domain Name Systems regulation
- Data protection and data security
Postal & Courier Services Division
Main functions include:
- Managing USF projects
- Licensing of Postal and Courier operators;
- Managing postal codes and the national address system;
- Compliance monitoring;
- International representation on postal matters.
Data Protection Division
Main functions include:
- promote and enforce fair processing of data in accordance with the Data Protection Act
- Advise the Minister on matters relating to right to privacy and access to information
- Conduct investigations on data protection issues
- Handle all complaints lodged on data processing and give feed-back to the complainants
- Conduct research on policy and legal matters relating to the development of international best practices on the protection of personal information in Zimbabwe
- Facilitate cross border cooperation in the enforcement of privacy laws and participating at national, regional, and international forums mandated to deal with the protection of personal information.
Economics, Tariffs & Competition Division
Main functions include:
- Economic regulation
- Consumer affairs
- Consumer advocacy and publicity
- Sector performance tracking
- Measuring the information society
- Research and development
- International representation on economic and policy issues
Corporate Services Division
Main functions include:
- Human resources management
- General administrative support services
- Health and safety
- Asset management
- Training and development
- Corporate communication
Finance Division
Main functions include:
- Financial planning and management
- Management of the Universal Service Fund
- Financial reporting
- Treasury & risk management
- Ensuring good corporate governance
Legal Services Division
Main functions include:
- Provide legal advice and opinions to the Board, Management
- Provide compliance advice to all internal stakeholders
- Manage the litigation and Dispute Resolution portfolio
- International representation on legal matters
- Contract management
- Monitoring compliance and enforcement of The Postal and Telecommunications Act and Regulations\ Statutes
Internal Audit & Risk Management Department
Main functions include:
- Auditing of existing assets and recommend proper safeguards for their protection
- Risk management
- Evaluating the adequacy of the system of internal controls
- Assessing compliance with policies and proceedures and sound business practices
- Reporting Corruption, Fraud, Abuse & Waste against the Authority
Issues that should be reported include:
- Contract and Procurement Fraud
- Fraud in the Universal Service Fund (USF) and other POTRAZ programmes and projects
- Computer Crimes
- Corruption, Bribery & Kickbacks
- False Statements and False Claims
- Conflicts of Interest and Ethics Violations
- Travel Fraud
- Theft and/or Abuse of POTRAZ Property
- Other Violations of State Laws and Regulations
Report Corruption, Fraud, Waste & Abuse
Phone: +263-772 157 980
Email: audit@potraz.gov.zw
Marketing & International Relations Department
Main functions include:
- Corporate social responsibility
- Stakeholder relation building
- Events management
- Information dissemination and publications
- Managing sponsorships
Loss Control Unit
Main functions include:
- Identifying, measuring, and evaluating risks
- Ensuring physical security of all POTRAZ assets against theft, fire or any other damage
- Monitoring and evaluation of POTRAZ projects
- Investigations
Procurement Management Unit Department
Main functions include:
- Managing all POTRAZ procurement activities;
- Planning the procurement activities and selecting the best procurement and disposal method;
- Preparing bidding documents for the design of contract specifications and evaluation criteria in compliance with the Public Procurement and Disposal of Public Assets Act;
- Managing bidding processes, evaluations and post qualification negotiations
- Advising POTRAZ on all procurement related issues and disposal of assets.