{"id":27,"date":"2015-04-16T13:29:51","date_gmt":"2015-04-16T13:29:51","guid":{"rendered":"http:\/\/www.potraz.gov.zw\/2015\/04\/16\/service-charter\/"},"modified":"2015-04-16T13:29:51","modified_gmt":"2015-04-16T13:29:51","slug":"service-charter","status":"publish","type":"post","link":"https:\/\/www.potraz.gov.zw\/?p=27","title":{"rendered":"Service Charter"},"content":{"rendered":"<p><span style=\"font-size: 10pt; line-height: 115%;\">The customer service charter sets out the standards of service that all customers who come into contact with POTRAZ can expect.&nbsp; It also outlines how you can provide feedback to assist in improving that service. The charter sets service quality standards to the services provided by POTRAZ including all enquiries and complaints related to Postal, Courier and Telecommunications Service.<\/span><\/p>\n<p><span style=\"font-size: 10pt;\"><strong><span style=\"text-decoration: underline;\"><span style=\"line-height: 115%;\">OBJECTIVES<\/span><\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 10pt;\"><strong><span style=\"text-decoration: underline;\"><span style=\"line-height: 115%;\">The objectives of the charter are :<\/span><\/span><\/strong><\/span><\/p>\n<ul>\n<li><span style= \"font-size: 10pt;\">To enhance fair competition, tariffs clients&rsquo; confidence in POTRAZ.<\/span><\/li>\n<li><span style= \"font-size: 10pt;\">To improve client understanding of what to expect from POTRAZ in terms of its services and relations with clients, thereby reducing the likelihood of misunderstandings and complaints.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">To recognise, promote and protect consumer rights<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">To provide clients with an understanding of POTRAZ&rsquo;s service standards<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">To inform POTRAZ customers about complaint channels when any dissatisfaction occurs.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">To ensure customers are aware of how a complaint or an enquiry can be made and in what format and how long they should wait before the receive a response.<\/span><\/li>\n<\/ul>\n<p style=\"margin-bottom: 0.0001pt;\"><span style=\"font-size: 10pt; line-height: 115%;\">The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) is strongly committed to improving the quality of services that it provides to its customers. As such POTRAZ is pleased to present its Customer Service Charter to make sure that&nbsp; it serves the public in the best way possible.<\/span><\/p>\n<p><span style=\"font-size: 10pt; line-height: 115%;\">The charter comes as part of POTRAZ&rsquo;s continual efforts to improve the services provided to its clients with consistency and high quality standards.<\/span><\/p>\n<p><span style=\"font-size: 10pt;\"><strong><span style=\"line-height: 115%;\">Service standards<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 10pt; line-height: 115%;\">What you can expect from POTRAZ<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt;\">&nbsp;We deal with all customers in a friendly, courteous and professional way<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We are honest, fair and unbiased in our service<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We ensure continuous improvement for our services and processes to customer expectation<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We provide services according to approved procedures and commitements<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We focus on customer needs in everything we do.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We build positive relationships<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We treat all customer information confidentially<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We respond to customer enquiries and complaints in an accurate and timely manner.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We respect and listen to each other <\/span><\/li>\n<li><span style=\"font-size: 10pt;\">We ensure customer views and suggestions are considered in an effort to further improve our service delivery.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The customer service charter sets out the standards of service that all customers who come into contact with POTRAZ can expect.&nbsp; It also outlines how you can provide feedback to&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Charter - Postal and Telecommunications Regulatory Authority of Zimbabwe<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Charter - Postal and Telecommunications Regulatory Authority of Zimbabwe\" \/>\n<meta property=\"og:description\" content=\"The customer service charter sets out the standards of service that all customers who come into contact with POTRAZ can expect.&nbsp; 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