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    Block "A" Emerald Business Park
    N0. 30 The Chase
    P.O. Box MP843
    Mount Pleasant, Harare, Zimbabwe
    Telephone +263 4 333032 Fax: +263 4 333041 Toll Free Number: 0800 4303

Short Codes

Vision : A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020

A Short Codes is a special number, shorter than full telephone/mobile number used to access specified services from Mobile or Fixed telecommunication network. Short codes are easier to remember and easier to type than using the entire telephone number.

There are two types of Short Codes offered by POTRAZ.

1)    System Access Short Codes

System Access Short Codes can be used via SMS, MMS, USSD or dialing. They are 3 digits and dedicated to each operator. Examples of uses of System Short Codes are:

  • Help desk enquiry Code
  • Airtime Recharge Code
  • Balance Enquiry Code
  • USSD Mobile banking
  • Emergency services

System Access Short codes are unique to each operator and may not be used to access services offered in another network

2)    Premium Rated Short Codes

POTRAZ has adopted 5 digits for premium rated short codes. These short codes are shared by operators and customers.

A single premium rate short code for a single service shall be used across all networks. Premium Rate Short Codes are billed at a higher rate than System Access Short Codes or USSD short codes. Premium Rated Short Codes are widely used for Value-Added Services (VAS) such as:

  • television program voting,
  • ordering ringtones,
  • charity donations

Application and Allocation of Short Codes

POTRAZ is mandated by the Postal and Telecommunications Act [Chapter 12:05] to manage National Number Resources and the allocation of short codes. Short Codes are allocated to licenced Network Operators who are accountable to the Authority. Customers who wish to use Short codes are required to approach the network operators and agree on terms and conditions pertaining to the use of short code.

1)    Prior to allowing any Network Operator to offer value added services using short codes over its network, the Network Operators shall ensure that the Value Added Network Operator has signed an Agreement with the Network Operator(s).

The agreement should include:

  • Commercial (sharing of revenue),
  • Technical issues
  • Purpose of Short Code required
  • Preferred short code(s)
  • Dates by which the allocation is required
  • Date service is planned to be operation

2)    The Network Operator shall apply for the short code(s) from the Authority and file the signed Agreement prior to the commencement of the provision of Value Added Services to the public by the Value Added Service Provider.

3)    The Network operator shall use the standard Number Application Form obtained from the Authority.

Costs for Short Codes (excl. VAT)

System Access (USSD) Short Codes - USD50 per annum (before 15 % VAT)

Premium Rated Short Code – USD1200 per annum (before 15 % VAT)

  • ITU celebrated its 150th anniversary on 17 May 2015, marking a long and illustrious history in cutting edge communication technologies

  • POTRAZ commemorates the following internationally recognised events: Girls in ICT Day, World Telecommunication & Information Society Day and World Post Day

  • POTRAZ runs the International Letter Writing Competition

  • POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with Postal and telecommunication services.

  • POTRAZ gives back to the community through a number of life changing initiatives.

  • POTRAZ took steps such as compelling consumers to register their sim cards to prevent harassment of Zimbabwean Citizens by criminals

  • To promote the development of postal and telecommunication systems and services in accordance with practicable recognised international standards and public demand

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