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    Block "A" Emerald Business Park
    N0. 30 The Chase
    P.O. Box MP843
    Mount Pleasant, Harare, Zimbabwe
    Telephone +263 4 333032 Fax: +263 4 333041 Toll Free Number: 0800 4303

Postal and Courier General

Vision : A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020

The Postal and Courier Services Division is a specialized unit which falls under the Communications Department. Its primary function is the regulation of both Postal and Courier Services. In terms of the governing Act, The Postal and Telecommunications Act [Chapter 12:05], no person is allowed to provide Postal Services unless the person is a holder of a valid license issued by the Regulatory Authority.

The term “POSTAL” in this case also includes courier services. The Postal and Courier Services Division also undertakes some adhoc and planned inspections to ensure compliance with both the license conditions as well as provisions of the regulations.




This is a license granted to the Designated Postal Operator (DPO)who has the mandate to provide all postal services to all parts of the country. Currently Zimbabwe Post (ZIMPOST) is the DPO and the Authority will not consider any application for this license category until further notice.


Type of




Fee (US$)


Licence Fee

Licence Fee (%) of

Audited Gross

Annual Revenue

Contribution to USF (%) of

Audited Gross

Annual Revenue

Postal Service


250.00 500,000.00 2% 2%

NB: An annual licence fee of either 2% of audited gross annual revenue or two thousand five hundred dollars ($2 500.00), whichever is greater is payable for each of the categories.

  • ITU celebrated its 150th anniversary on 17 May 2015, marking a long and illustrious history in cutting edge communication technologies

  • POTRAZ commemorates the following internationally recognised events: Girls in ICT Day, World Telecommunication & Information Society Day and World Post Day

  • POTRAZ runs the International Letter Writing Competition

  • POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with Postal and telecommunication services.

  • POTRAZ gives back to the community through a number of life changing initiatives.

  • POTRAZ took steps such as compelling consumers to register their sim cards to prevent harassment of Zimbabwean Citizens by criminals

  • To promote the development of postal and telecommunication systems and services in accordance with practicable recognised international standards and public demand

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