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    Block "A" Emerald Business Park
    N0. 30 The Chase
    P.O. Box MP843
    Mount Pleasant, Harare, Zimbabwe
    Telephone +263 4 333032 Fax: +263 4 333041 Toll Free Number: 0800 4303

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Vision : A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020

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FAQs - All FAQs

The Postal and Telecommunications Regulatory Authority of Zimbabwe was formed through the Postal and Telecommunications Act, Chapter 12:05 of 2000 and it started operating in September 2001.

Categories of licences issued by POTRAZ are as follows;
1) Public Switched Telephone Network License (TelOne)
2) Public Cellular Telecommunications Network Licenses (Econet, NetOne and Telecel)
3) Internet Access Provider (IAP) – Class A (e.g. TelOne, Liquid, Powertel, Telecontract,
Africom, Aquiva, Broadcom, Spiritage, Bluesat, Aptics, Dandemutande, ComIT) and
Class B (e.g. NetOne)
4) Public Data (Broadlands)
5) Postal General (Zimpost)
6) Commercial Courier (Domestic and International)
7) Private Network licences(e.g. Banks, NGOs, Private Organisations)
8) Private Mobile Radios (VHF, HF, Aircraft, Ship, Amateur)
9) Approved Telecommunications Equipment Dealership Licences

1) Applicant must be a locally registered company
2) Local shareholding must be more than 50%.
3) Foreign shareholding should not exceed 49%.
4) Applicant should prove beyond doubt the capability to roll out services - Business plan
and project proposals required.
5) Applicant must provide strong financial capability – Proof of funds and cash flow
analysis for 5 years required.
6) Applicant should have technical capabilities to rollout services – CVs for top project
team/management required.

ISM stands for Industrial, Scientific and Medical. This is a frequency band used by low power
Industrial and Medical appliances and devices as well as for Scientific Research among others.
Generally, those who use this band are not protected by the Authority from interference
emanating from other users in the same frequency band.
In Zimbabwe ISM bands are not allowed to roll out commercial services except for Wi-Fi
hotspots. In an effort to create order, the Authority issued guidelines to users of this band for
internet hotspots regarding the power output expected for any installation.

  • ITU celebrated its 150th anniversary on 17 May 2015, marking a long and illustrious history in cutting edge communication technologies

  • POTRAZ commemorates the following internationally recognised events: Girls in ICT Day, World Telecommunication & Information Society Day and World Post Day

  • POTRAZ runs the International Letter Writing Competition

  • POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with Postal and telecommunication services.

  • POTRAZ gives back to the community through a number of life changing initiatives.

  • POTRAZ took steps such as compelling consumers to register their sim cards to prevent harassment of Zimbabwean Citizens by criminals

  • To promote the development of postal and telecommunication systems and services in accordance with practicable recognised international standards and public demand

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