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  • Contact Us
    Block "A" Emerald Business Park
    N0. 30 The Chase
    P.O. Box MP843
    Mount Pleasant, Harare, Zimbabwe
    Telephone +263 4 333032 Fax: +263 4 333041 Toll Free Number: 0800 4303

Postal and Courier Services

Vision : A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020

 •  Processing of licence applications for postal and courier services operators;

 •  Ensure that postal and courier operators provide sufficient, reliable and efficient
   services throughout the country;

 •  Manage postal codes and the national address system;

 •  In collaboration with the tariffs and competition division, advise the Authority on appropriate rates and charges of basic
   postal  service;

•  In collaboration with the tariffs and competition division, promote competition among postal and courier service providers;

•  Monitor compliance with performance standards and codes of conduct in respect of postal and courier services;

•  Act as arbitrator in conflicts involving operators or between operators and customers within the sector;

•  Provide advice to the Authority on postal matters;

•  Administer implementation of the National Postal Sector Policy;

•  Represent Zimbabwe internationally on postal matters;

•  Issue guidelines on postage stamps including definitive, commemorative, special issues  and any other philatelic items;

•  Undertake regular inspections of the performance of all licensed operators;

•  Weed-out illegal operators from the sector; 

  • ITU celebrated its 150th anniversary on 17 May 2015, marking a long and illustrious history in cutting edge communication technologies

  • POTRAZ commemorates the following internationally recognised events: Girls in ICT Day, World Telecommunication & Information Society Day and World Post Day

  • POTRAZ runs the International Letter Writing Competition

  • POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with Postal and telecommunication services.

  • POTRAZ gives back to the community through a number of life changing initiatives.

  • POTRAZ took steps such as compelling consumers to register their sim cards to prevent harassment of Zimbabwean Citizens by criminals

  • To promote the development of postal and telecommunication systems and services in accordance with practicable recognised international standards and public demand

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