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  • Contact Us
    Block "A" Emerald Business Park
    N0. 30 The Chase
    P.O. Box MP843
    Mount Pleasant, Harare, Zimbabwe
    Telephone +263 4 333032 Fax: +263 4 333041 Toll Free Number: 0800 4303

Internal Audit & Risk Management

Vision : A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020

POTRAZ Internal Audit & Risk Management function

The Internal Audit & Risk Management function aims to add value and improve POTRAZ’s operations by providing management and the Board of Directors with a consolidated service covering assurance, consultancy, risk management and investigations.


  • Internal Audit

Internal audits help the Organization to accomplish its objectives by bringing a systematic, disciplined approach to evaluating and improving the effectiveness of risk management, control and governance processes. 

  • Risk Management

The activity aims at assisting the POTRAZ management and Board in identifying, managing and mitigating risk and ensuring risk management processes are integrated into the Authority’s operations. 'Risk management' can be described as a systematic approach used to assess and act on risks in order to ensure that organizational objectives are achieved. Addressing risks that are left unattended to or insufficiently addressed by existing controls and checks is primarily the responsibility of an organization's management.

  • Investigations 

This involves following up on reports of possible violations of rules or regulations, mismanagement, misconduct, waste of resources or abuse of authority. Corruption, fraud, waste and abuse of POTRAZ property can be confidentially reported to the Internal Audit & Risk Management function.

  • Reporting Structure of the Internal Audit and Risk Management function

The function reports administratively to the Director-General and functionally to the Audit Committee of the Board of Directors. This reporting structure allows the Internal Audit Department to remain independent and report all items of significance to the Director-General and the Audit Committee.


  • Reporting Corruption, Fraud, Abuse & Waste 

The POTRAZ Internal Audit & Risk function maintains an open communication channel to facilitate the reporting of allegations of fraud, waste, abuse, or mismanagement in POTRAZ programmes or operations. If you wish to report such allegations, you may call, send a letter, or email the POTRAZ Internal Audit & Risk as identified on this page below. Allegations may be reported by POTRAZ employees, POTRAZ contractors, or the general public. 

Issues that should be reported include:

  • Contract and Procurement Fraud
  • Fraud in the Universal Service Fund (USF) and other POTRAZ programmes and projects
  • Computer Crimes
  • Corruption, Bribery & Kickbacks
  • False Statements and False Claims
  •  Conflicts of Interest and Ethics Violations
  •  Travel Fraud
  • Theft and/or Abuse of  POTRAZ Property
  • Other Violations of  State Laws and Regulations


You are encouraged to provide relevant and specific details, including the identity of the person, company, or organization alleged to have engaged in wrongdoing; a description of the alleged impropriety; the POTRAZ facility and project/programme affected by the alleged misconduct; contract numbers; date(s) of alleged wrongdoing; how you are aware of the alleged impropriety; the identity of potential witnesses; and the identity and location of supporting documentation. 


Report Corruption, Fraud, Waste  & Abuse

Phone: +263-772 157 980

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • ITU celebrated its 150th anniversary on 17 May 2015, marking a long and illustrious history in cutting edge communication technologies

  • POTRAZ commemorates the following internationally recognised events: Girls in ICT Day, World Telecommunication & Information Society Day and World Post Day

  • POTRAZ runs the International Letter Writing Competition

  • POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with Postal and telecommunication services.

  • POTRAZ gives back to the community through a number of life changing initiatives.

  • POTRAZ took steps such as compelling consumers to register their sim cards to prevent harassment of Zimbabwean Citizens by criminals

  • To promote the development of postal and telecommunication systems and services in accordance with practicable recognised international standards and public demand

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