POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with postal and telecommunication services. These services must be provided uniformly. All operators contribute to the Universal Service Fund that is used to finance provisions of services in remote and under serviced areas.
The Universal Service Fund (USF) was established with the main intention of providing funding for extending communication networks beyond the borders of economic viability to reach marginalised communities in rural areas throughout Zimbabwe. USF intends to provide basic access of voice and postal services to all irrespective of their geographical location. This is a flagship of the Fund hence the concerted drive to install shared passive base station infrastructure throughout Zimbabwe. Over and above this the Universal Service Fund also supports the provision of back-haul transmission network to rural ICT centres at post offices, post buses, mobile internet connectivity for rural schools. This speeds up network roll out to cover the entire country.
The Universal Service Fund was established by an Act of Parliament [Postal and Telecommunications Act (Chap.12:05)] of 2000 and the fund was vested in the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) as a trustee.