Creating a level playing field
Technical Services

Technical Services Department is divided into Telecommunications Networks and Standards and Spectrum Management.

The main functions of Telecommunications Networks and Standards are:

  • Licensing of Private and Public Network Operators
  • Licensing of Telecommunication, Suppliers and Repairers
  • Monitoring and Enforcement of Compliance with Licence Conditions
  • Numbering Administration (Planning and Allocations)
  • Quality of Service Monitoring and Enforcement
  • Telecommunication Standardisation
  • Telecommunication Equipment Type Approval
  • EMF Standardisation, Monitoring and Enforcement
  • Develop Telecommunication Policies, Directives and Regulations

The main functions of Spectrum Management are:

  • National Spectrum Planning and Engineering Analysis,
  • Spectrum Assignment and Allotment
  • Spectrum User Licensing
  • Spectrum Monitoring and Inspections
  • Enforcement
  • Radio Dealership Licensing
  • Develop Spectrum Policies, Directives and Regulations
  • Radio Equipment Type Approval
  • International Coordination and Notification
  • International Representation
  • Spectrum Standards Development, adoption and maintenance.
Postal and Courier Services
  • Processing of licence applications for postal and courier services operators;
  • Ensure that postal and courier operators provide sufficient, reliable and efficient services throughout the country;
  • Manage postal codes and the national address system;
  • In collaboration with the tariffs and competition division, advise the Authority on appropriate rates and charges of basic postal service;
  • In collaboration with the tariffs and competition division, promote competition among postal and courier service providers;
  • Monitor compliance with performance standards and codes of conduct in respect of postal and courier services;
  • Act as arbitrator in conflicts involving operators or between operators and customers within the sector;
  • Provide advice to the Authority on postal matters;
  • Administer implementation of the National Postal Sector Policy;
  • Represent Zimbabwe internationally on postal matters;
  • Issue guidelines on postage stamps including definitive, commemorative, special issues and any other philatelic items;
  • Undertake regular inspections of the performance of all licensed operators;
  • Weed-out illegal operators from the sector;
Economics, Tariffs & Competition
  • Consumer protection
  • Promotes competition and fair business practices.
  • Evaluates new business proposals for both postal and telecommunications sector.
  • Conducts sector studies and research for recommending appropriate policies.
  • Evaluates sector performance.
  • Evaluates tariff proposals submitted to the Authority for approval.
Corporate Services

The Division is responsible for the efficient and effective management of the Authority’s human resource, administrative functions and maintenance of offices and properties. In this regard the following principles underline the employment and development policy.

  • All employees are treated fairly regardless of sex or creed.
  • POTRAZ endeavours to attract and retain competent people who are specialists in engineering, economics, finance, accounting, law, public relations and administration.
  • All people have the need and potential to grow and influence their own destinies and are given the opportunities and exposure through training and participating in regional and international workshops.
  • Administers the day to day activities and company assets.
Information Communication Technology

The ICT Division exists to ensure that the Authority’s ICT systems are working. This includes programming, installing and maintaining computer hardware, software and networks for the Authority. The Division also formulates and leads in implementation of strategies relating to promotion of ICTs in postal services as well as regulation of Internet services, including regulation of Cyber Security issues and Domain Name Systems.

Finance Division

This Finance Division is responsible for, among other responsibilities:

  • Management of the Authority`s finances
  • Administration of the Universal Service Fund
  • Evaluation of financial proposals by operators
  • Treasury & risk management
  • Systems development and maintenance
  • Good corporate governance
Legal Services

The department exists to;

  • Provide legal advice and opinions to the Board, Management and all Departments in relation to POTRAZ corporate matters so as to manage legal risk
  • Provide compliance advise to all internal stakeholders
  • Assist all units with compliance issues
  • Manage the litigation and Dispute Resolution portfolio
  • Reviews existing and amend or draft any new legislation which may be necessary for the effective regulation of the telecommunications and postal sector.
  • Provide appropriate interpretation of statutes, international and local agreements relating to the functions of the Authority
  • Represent POTRAZ and Zimbabwe at international conferences where international regulations for the sector are formulated or reviewed
  • Negotiate/draft or review all contracts/agreements with third parties in collaboration with other departments
  • Enforce compliance with the Act, Regulations and Licensing terms and Conditions in collaboration with other departments
  • Draft or review licence documents before issuance in collaboration with other departments
  • Conducts legal research and training
Internal Audit & Risk Management

The Internal Audit & Risk Management function aims to add value and improve POTRAZ’s operations by providing management and the Board of Directors with a consolidated service covering assurance, consultancy, risk management and investigations.

  • Internal Audit – Internal audits help the Organization to accomplish its objectives by bringing a systematic, disciplined approach to evaluating and improving the effectiveness of risk management, control and governance processes.
  • Risk Management – The activity aims at assisting the POTRAZ management and Board in identifying, managing and mitigating risk and ensuring risk management processes are integrated into the Authority’s operations. ‘Risk management’ can be described as a systematic approach used to assess and act on risks in order to ensure that organizational objectives are achieved. Addressing risks that are left unattended to or insufficiently addressed by existing controls and checks is primarily the responsibility of an organization’s management.
    Investigations – This involves following up on reports of possible violations of rules or regulations, mismanagement, misconduct, waste of resources or abuse of authority. Corruption, fraud, waste and abuse of POTRAZ property can be confidentially reported to the Internal Audit & Risk Management function.
  • Reporting Structure of the Internal Audit and Risk Management – The function reports administratively to the Director-General and functionally to the Audit Committee of the Board of Directors. This reporting structure allows the Internal Audit Department to remain independent and report all items of significance to the Director-General and the Audit Committee.
  • Reporting Corruption, Fraud, Abuse & Waste – The POTRAZ Internal Audit & Risk function maintains an open communication channel to facilitate the reporting of allegations of fraud, waste, abuse, or mismanagement in POTRAZ programmes or operations. If you wish to report such allegations, you may call, send a letter, or email the POTRAZ Internal Audit & Risk as identified on this page below. Allegations may be reported by POTRAZ employees, POTRAZ contractors, or the general public.

Issues that should be reported include:

  • Contract and Procurement Fraud
  • Fraud in the Universal Service Fund (USF) and other POTRAZ programmes and projects
  • Computer Crimes
  • Corruption, Bribery & Kickbacks
  • False Statements and False Claims
  • Conflicts of Interest and Ethics Violations
  • Travel Fraud
  • Theft and/or Abuse of POTRAZ Property
  • Other Violations of State Laws and Regulations

You are encouraged to provide relevant and specific details, including the identity of the person, company, or organization alleged to have engaged in wrongdoing; a description of the alleged impropriety; the POTRAZ facility and project/programme affected by the alleged misconduct; contract numbers; date(s) of alleged wrongdoing; how you are aware of the alleged impropriety; the identity of potential witnesses; and the identity and location of supporting documentation.

Report Corruption, Fraud, Waste & Abuse
Phone: +263-772 157 980
Email: audit@potraz.gov.zw

Public Affairs

POTRAZ’s Public Affairs department is responsible for managing and maintaining the organization’s image and interaction with stakeholders through various platforms and activities. The department is tasked with numerous functions which include:

  • To manage POTRAZ image and reputation and promote a positive perception of the organization.
  • To participate in sector relevant activities and platforms to increase public and stakeholder rapport and understanding of the role and functions of POTRAZ
  • Develop and implement a strategic and favourable reputation management for POTRAZ ensuring that its mandate is well understood and adhered to by all clients and stakeholders, particularly licensees.
  • To manage communication and information dissemination between POTRAZ, the media and other key stakeholders.
  • To establish and maintain relationships between POTRAZ and key stakeholders.
  • To increase access of information about the POTRAZ brand and services.
  • To manage all POTRAZ events.