Creating a level playing field

Our Contact Details

Address:          The Director General Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) 1008 Performance Close P.O. Box MP843 Mount Pleasant Harare Zimbabwe E-mail: the.regulator@potraz.gov.zw or  consumer@potraz.gov.zw Telephone: +263 4 333032...
What we do

What we do

The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) was established in terms of the Postal and Telecommunications Act [Chapter 12:05].   Section 4 of the Postal and Telecommunications Act [Chapter 12:05] defines the Functions and...

Vision, Mission, Values

VISION:  A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020   MISSION: To regulate the communications sector and promote the sustainable development and provision of universal...

Corporate Social Responsibility

As an organisation, POTRAZ has been and continues to give back to the community through a number of life changing initiatives.  In the current context of globalisation, sustainable development and competitiveness, organisations are more and more assessed not only...

Service Charter

The customer service charter sets out the standards of service that all customers who come into contact with POTRAZ can expect.  It also outlines how you can provide feedback to assist in improving that service. The charter sets service quality standards to the...