Creating a level playing field

Consumer Rights and Responsibilities

The Postal and Telecommunication Regulatory Authority of Zimbabwe (POTRAZ) is mandated by the Postal and Telecommunication Act (Chap 12.05) to promote the interests of consumers, purchasers and other users of postal and telecommunication services and telecommunication...

Consumer Complaint Procedure

Be AWARE of your RIGHT to COMPLAIN on any Issues that you are not satisfied with such as: Charges Billing Quality of Service Quantity Delays Promotions Value Added Services Connection of Services Customer Service Coverage      The Complaint Do you...